SHIPPING POLICY
Welcome to Thomas-Art's shipping policy section. This is where you'll find all the information you need about our shipping methods, packaging, and costs. We believe in transparent and reliable shipping to ensure your satisfaction.
Shipping is paid and the amount is displayed before payment. We ship to all countries of the European Union. If you do not find your country, or you want to ship to another country, please contact us.
RETURN & EXCHANGE POLICY
At Thomas-Art, we want you to be completely satisfied with your purchase. Our return policy is designed to be simple and customer-friendly. If for any reason you're not happy with your order, we're here to help.
According to EU law, you can return the goods within 14 days from the date of receipt without any reason. The goods must be unused, undamaged, as they were received. The goods must be returned in their original packaging. In this case, the buyer covers the return costs.
Custom-made or personalized goods are non-refundable.
In any case, if you are not satisfied with the product, or you have received a damaged product, please contact us first and we will find the best solution.
CUSTOMER CARE
At Thomas-Art, your satisfaction is our priority. Whether you're browsing, buying, or have already received your order, we're here to make your experience smooth, secure, and enjoyable.
If you have questions about your purchase, delivery status, or need assistance with returns, our team is ready to help. Just reach out and we’ll guide you every step of the way.
Changed your mind? No problem. You have 14 days from the date of delivery to return your item. Please make sure the product is unused and in its original packaging. For more details, visit our Return Policy.
If your item arrives damaged or isn’t what you ordered, please contact us immediately. We’ll work quickly to resolve the issue and make it right.
You can reach us via email at tomas.tauragis@gmail.com.
We aim to respond within 24 hours on business days.
At Thomas-Art, your privacy and safety are at the heart of everything we do. We’re committed to protecting your personal information and ensuring a secure shopping experience from start to finish.
We only collect the information necessary to process your orders and improve your experience. This includes your name, contact details, and shipping information. We never sell or share your data with third parties without your consent.
All payments are processed through trusted, encrypted platforms to keep your financial information safe. Whether you're paying by card or other methods, your data is protected with industry-standard security protocols.
You can access, update, or delete your personal information at any time. If you have questions about how your data is used, just reach out—we’re here to help.
Our site is regularly monitored and updated to defend against threats and ensure your safety while browsing and shopping.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Google Pay
-Apple Pay